If you are seeing this issue, you can resolve the problem by downloading and replacing the Windows driver with this one using Device Manager. In my case this was trying to use a USB to Serial (RS232) adapter which just wasn’t working.
Connectix.nl provide a more detailed overview of the solution here.
Solved:
https://canalqb.blogspot.com/2024/01/windows-10-sunixs-uts2009b-resolvendo.html