An attended transfer is one where a user A recieves an external call, he wishes to transfer to user B, user A calls user B and confirms they are willing to take the call then if they confirm they transfer to user B if not they hang up.<\/p>\n\n\n\n
An unattended (blind) transfer is one where user A recieves an external call, he wishes to transfer to user B, user A transfers to user B and hangs up. If user B is busy or doesnt answer the call goes to voicemail.<\/p>\n\n\n\n
On Asterisk there is talk of using the features.conf file to specify a short code (e.g. *2) to perform a transfer, ive tested this and never been able to make it work, however I have managed to find a way it can be done by using the manual!<\/p>\n\n\n\n
To perform an attended transfer:<\/p>\n\n\n\n
1. Answer call.<\/p>\n\n\n\n
2. Press the “FLASH” button, you will then hear a dial tone.<\/p>\n\n\n\n
3. Dial the third party’s (phone you want to transfer to) number and press “SEND”<\/p>\n\n\n\n
4. If the call is answered and the user wants the call press “TRANSFER” to complete the transfer.<\/p>\n\n\n\n
4a. If the call is not answered pressing the “FLASH” button to resume the call.<\/p>\n\n\n\n
To perform an unattended blind transfer.<\/p>\n\n\n\n
1. Answer call.<\/p>\n\n\n\n
2. Press the “TRANSFER” button, you will then hear a dial tone.<\/p>\n\n\n\n
3. Dial the third party’s (phone you want to transfer to) number and press “SEND”<\/p>\n\n\n\n
4. Hang up your phone.<\/p>\n","protected":false},"excerpt":{"rendered":"
An attended transfer is one where a user A recieves an external call, he wishes to transfer to user B, user A calls user B and confirms they are willing to take the call then if they confirm they transfer to user B if not they hang up. An unattended (blind) transfer is one where … Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-239","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=239"}],"version-history":[{"count":1,"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/239\/revisions"}],"predecessor-version":[{"id":1549,"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/239\/revisions\/1549"}],"wp:attachment":[{"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/geekmungus.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}